Terms and Conditions

We recommend that you read this section of the Geminera web site prior to purchasing any items as it provides you with important information regarding the terms and conditions that govern your use of the site and also provides other important information that you will find useful on ordering, delivery and returns.

ORDERING
The majority of items are exclusive, and usually only a single item has been designed and made. This usually means that there may be limited stock and all items offered are subject to availability at the time of order. Your order will be processed once stock levels and availability has been checked and once credit card payment has been authorised. Should any items you have ordered be out of stock we will contact you to let you know availability or expected delivery dates if the item is going to be available.

Care is taken to portray and describe items accurately giving you as much detail as possible in the photographs. There may be some slight differences due to natural variations in the gem materials and the electronic process used to transmit the details on the web site.

Products shown are not actual size. All lengths are approximate. All prices are in Pounds Sterling, Euro’s or US Dollars and include VAT at the prevailing rate for UK and EU customers. We do not discount prices for overseas customers.

DELIVERY
Geminera aim to despatch goods that are in stock within 3-8 working days from receipt of payment of your order as this allows time for final inspection, finishing and packing.

All items will be sent byinsured special delivery which aims to deliver within 24 hours in the UK and 3 days for overseas orders or by a recognised courier company. All shipments include insurance cover and will require a signature on receipt. For overseas orders: all shipments include insurance cover and where possible a signature on receipt, however Germinera cannot be held responsible for any import duty etc into any country outside of the UK.

RETURNS POLICY

An item with the exception of commissioned pieces may be returned for a refund for any reason within 7 days of receipt provided that the item is returned in the original packaging, unworn or unused, in new and unaltered condition. The returned item must be sent postage paid and insured for the full purchase price in the same way it was received. Geminera London is not responsible for any jewellery or item that is not returned in the time frame and manner detailed above. We reserve the right to refund by a different method from which the original item was purchased and levy a restocking charge of £10 per item. NB: Due to its bespoke nature all commission work is non-returnable and non-refundable.

In the event that an item is damaged or faulty on arrival please return to us within 7 days. Items will be replaced or credited provided the damage occurs prior to delivery or if it is clear that there is a manufacturing fault. Items considered to have been mistreated or damaged through wear and tear after delivery to the buyer cannot be replaced or credited. The returned item must be sent postage paid and insured for the full purchase price in the same way it was received. Geminera London is not responsible for any jewellery or item that is not returned in the time frame and manner detailed above. The issuing of replacements and credit notes is at the discretion of Geminera London.

STRINGING
Strung necklaces are guaranteed for 6 months from purchase date for normal wear and tear. Should you have any problems with items that need restringing out of guarantee we do provide a stringing service, please contact us for details.

This site contains exclusive and original designs the copying of which is strictly forbidden. In the event of any unauthorised copying, Geminera London is entitled to take legal proceedings against the customer, wholesaler or manufacturer.

BESPOKE COMMISSION ORDERS

We are happy to discuss ideas for redesign and special commission work and to give approximate estimates free of charge. If drawings and detailed estimates are required for individual projects these will be charged for in advance with the cost being deducted from the final bill once the piece is completed. Once drawings and design work is agreed a 50% deposit will be required on confirmation of order with the final balance due on completion of the piece. Subsequent alterations and resizing of rings will be charged for separately. Work is guaranteed for one year under normal wear and tear conditions. Any faults that occur outside these parameters can be rectified but charges will apply. NB: Due to its bespoke nature all commission work is non-returnable and non-refundable.

COPYRIGHT
The contents of this site and the site as a whole are intended solely for personal commercial use. Permission is given to download or copy contents displayed on the site for the sole purpose of placing an order or for using the site as a shopping resource. No right, title or interest is transferred as a result of any such downloading or copying.

GENERAL
This site is governed by UK Law.

We shall not be liable to you for any failure to deliver goods ordered or any delay caused by any event or circumstance beyond our control.

We update and edit this site on a regular basis but we cannot guarantee that the site and its contents are completely free of errors. We are not liable for any damages associated with use of this site however caused, incorrect prices or information.

Geminera Londonreserves the right to refuse to supply to any person for whatever reason.