Returns Policy

RETURNS POLICY

An item, with the exception of commissioned pieces,may be returned for a refundfor any reason within 7 days of receipt provided that the item is returned in the original packaging, unworn or unused, in new and unaltered condition. The returned item must be sent postage paid and insured for the full purchase price in the same way it was received.Geminera Londonis not responsible for any jewellery or item that is not returned in the time frame and manner detailed above. We reserve the right to refund by a different method from which the original item was purchased and levy a restocking charge of £10 per item.

NB: Due to its bespoke nature all commission work is non-returnable and non-refundable.

In the event that an item is damaged or faulty on arrival please notify us immediately and return to us within 7 days. Items will be replaced or credited provided the damage occurs prior to delivery or if it is clear that there is a manufacturing fault. Items considered to have been mistreated or damaged through wear and tear after delivery to the buyer cannot be replaced or credited. The issuing of replacements and credit notes is at the discretion of Geminera London. The returned item must be sent postage paid and insured for the full purchase price in the same way it was received.Geminera Londonis not responsible for any jewellery or item that is not returned in the time frame and manner detailed above. We reserve the right to refund by a different method from which the original item was purchased

Returns Procedure:

Please use the "contact us" form to advise us of the full reasons for the return, quoting the invoice number, your full name and address and telephone number. Failure to do so may result in us not being able to provide you with a full refund. Your statutoy rights are not affected.

Returns should be sent to:

Geminera Ltd., 23 Baker Street, Weybridge, Surrey KT13 8AE